Logbook Module 1
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INTRODUCTION TO FACILITY MANAGEMENT
The key focus areas of this course is the following:
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What is FM
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Quality customer service
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Quality in service delivery
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Outsourcing
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Effective communication
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Quality in resolving complaints
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Conflict resolution
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The facilities team
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Mail
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Printing, reproduction and photocopying
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Signage
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Archive
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Horticulture
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Cleaning
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Catering services
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Help Desk
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Maintenance management
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Building exploitation
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Building operating expenditure
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Space management
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Environmental management
Course duration:
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5 Consecutive Days
*NON CREDIT BEARING