INTRODUCTION TO FACILITY MANAGEMENT

The key focus areas of this course is the following:

 

  • What is FM

  • Quality customer service

  • Quality in service delivery

  • Outsourcing

  • Effective communication

  • Quality in resolving complaints

  • Conflict resolution

  • The facilities team

  • Mail

  • Printing, reproduction and photocopying

  • Signage

  • Archive

  • Horticulture

  • Cleaning

  • Catering services

  • Help Desk

  • Maintenance management

  • Building exploitation

  • Building operating expenditure

  • Space management

  • Environmental management 

 

Course duration:

 

  • 5 Consecutive Days