INTRODUCTION TO FACILITY MANAGEMENT

The key focus areas of this course is the following:

• What is FM

• Quality customer service

• Quality in service delivery

• Outsourcing

• Effective communication

• Quality in resolving complaints

• Conflict resolution

• The facilities team

• Mail

• Printing, reproduction and photocopying

• Signage

• Archive

• Horticulture

• Cleaning

• Catering services

• Help Desk

• Maintenance management

• Building exploitation

• Building operating expenditure

• Space management

• Environmental management 

Course duration:

• 5 Consecutive Days